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Terms and Conditions

REFUND, CANCELLATION, AND APPOINTMENT POLICY

All clients will be required to complete a consent form prior to their first appointment. Any change to your circumstances, either your personal details or medical history must be advised to our staff prior to any appointment. It is the client’s responsibility to disclose all medical issues to SYLVA BEAUTY CLINIC AND SPA. SYLVA BEAUTY CLINIC AND SPA cannot be held liable for any unknown or undisclosed medical issues. To ensure you get your full treatment we require you to arrive 10 minutes prior to your appointment time. If you are late, we may not be able to provide your full treatment. Any adjustment made to your treatment time due to late arrival will result in your being charged for the full appointment. In the event we are unable to perform your treatment due to late arrival you will be required to pay for the full treatment. In the case of prepaid treatments, the treatment will be forfeited.

SYLVA BEAUTY CLINIC AND SPA does not provide refunds for products or services as a result of change of mind. This does not exclude your rights for a refund under consumer law where there is a major problem with the product or service. We require a minimum of 24 hours notice for any appointment cancellation or rescheduling.

PROMOTIONS

These terms and conditions will apply to all sales and promotions advertised by SYLVA BEAUTY CLINIC AND SPA. Any additional terms and conditions relating to specific promotions will be available in clinic.

• All/any treatments which are offered at promotional pricing must be paid for in-full at the time of booking and/or prior to the end of the promotion in order to receive promotional price savings.

  • Promotions are not refundable or transferable between clients.
  • Packages are not able to be split between clients.
  •  Treatment packages are not able to be altered.

  • Promotional pricing will only apply to new bookings made and paid for during the promotion period. Promotional pricing will not apply to bookings already made.

  • Promotions are for a limited time and are subject to availability. SYLVA BEAUTY CLINIC AND SPA may end a promotion at any time without prior notice.
  • SYLVA BEAUTY CLINIC AND SPA therapists have the right to refuse treatment of any client in circumstances where the therapist deems the treatment to be unsuitable.

    TREATMENT PACKAGES

  • All packages are valid for use for 12 months from the date of purchase.
  • Any treatments not used within a 12-month period will be forfeited without refund.
  • SYLVA BEAUTY CLINIC AND SPA will use its best endeavours to have your treatment performed by the therapist of your choosing, there is no guarantee of this and refunds will not be given in the event a therapist is unavailable to perform your treatment.

    CONCERNS

    Results from treatments may take up to 12 weeks to show results and results will vary from client to client. If you are dissatisfied with your results or experience an adverse reaction you agree to provide us with any information requested by us so we can assess your issues, this includes the provision of photographs. If you refused our request for information it will impact on our ability to assist you.